CAR SALES EXECUTIVE (5 POSITIONS)

DUTIES AND RESPONSIBILITIES

Sales Target Achievement:

• Proactively achieve and exceed monthly, quarterly, and annual sales targets set by the management.
• Engage with walk-in customers, respond to inquiries, and convert leads into sales by closing deals.
• Identify upselling and cross-selling opportunities to maximize revenue per customer, offering additional features, warranties, or related products.

Customer Engagement and Needs Assessment:

• Engage with customers to understand their needs, preferences, and budget to recommend the most suitable vehicles.
• Conduct detailed product presentations and demonstrations, showcasing the benefits and features of various car models.
• Offer tailored advice on financing options, insurance, and after-sales services, ensuring that customers are fully informed of the available packages.

Lead Generation and Prospecting:

• Actively prospect for new customers by generating leads through various channels, including phone calls, emails, referrals, and networking events.
• Leverage CRM systems to track leads, manage customer data, and monitor the sales pipeline.
• Follow up with potential customers who have shown interest in vehicles to encourage sales conversions.

Market Research and Competitive Analysis:

• Continuously monitor the automotive market, competitors' offerings, and trends to provide customers with the most up-to-date and relevant information.
• Attend industry events, car exhibitions, and trade shows to stay updated on new vehicle models and promotional activities.
• Offer valuable feedback to the marketing team regarding customer preferences, trends, and competitive pricing strategies.

Product Knowledge and Presentation:

• Maintain in-depth knowledge of all car models, features, specifications, pricing, and available accessories.
• Present the features, benefits, and advantages of vehicles in a compelling manner to potential customers.
• Conduct test drives and ensure customers experience the vehicle firsthand, highlighting key features during the drive.

Negotiation and Closing Sales:

• Effectively negotiate terms, pricing, and other aspects of the deal with customers, ensuring both company profitability and customer satisfaction.
• Address and overcome any objections or concerns raised by customers, ensuring they feel confident and comfortable with their purchase decision.
• Use persuasive sales techniques to close deals promptly and efficiently, ensuring all necessary documentation is completed accurately.

Customer Service and Relationship Management:

• Provide personalized after-sales support, ensuring that customers are satisfied with their purchase and the overall experience.
• Follow up with customers after purchase to ensure their vehicles are performing as expected, and offer guidance on vehicle care and maintenance.
• Build and maintain long-term relationships with customers, fostering brand loyalty and repeat business.
• Resolve any post-sale issues or concerns in a timely and professional manner, ensuring customer satisfaction.

Administrative Responsibilities:

• Accurately complete all sales documentation, including contracts, delivery forms, and financing paperwork.
• Input and maintain accurate customer and sales data in the CRM system, ensuring it is up to date at all times.
• Prepare and submit sales reports as required by the management team, tracking progress towards targets and highlighting areas for improvement.

Brand Ambassadorship:

• Represent the company positively in all interactions with customers, partners, and other external stakeholders.
• Uphold the company's reputation for excellent customer service and high-quality products, ensuring that every customer has a positive experience.
• Actively participate in promoting special offers, events, and dealership promotions to drive traffic and sales.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Sales and Marketing or a related business field
• Strong knowledge of the automotive industry and the latest car models
• Excellent negotiation and communication skills
• Ability to build rapport and maintain long-term relationships with clients
• Customer-focused with the ability to close deals effectively
• High level of initiative and motivation to exceed sales targets.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

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• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.