JOB TITLE

 

FACILITY ADMIN

NATURE OF JOB

FULL TIME

INDUSTRY

PET CARE SERVICES

SALARY

KSHS.25,000

JOB LOCATION

KAREN (KERARAPON ROAD)

 

DUTIES AND RESPONSIBILITIES

Front Desk & Client Interaction

  • Serve as the first point of contact for walk-in clients, phone calls, WhatsApp messages, and emails
  • Handle inquiries about services, availability, pricing, and booking procedures
  • Maintain a friendly, helpful, and professional demeanor with all clients
  • Manage client check-in/check-out process for pets (boarding, grooming, daycare)

Booking & Scheduling

  • Maintain the facility’s daily, weekly, and monthly service calendar
  • Schedule appointments for grooming, boarding, daycare, vet visits (if applicable)
  • Confirm, reschedule, or cancel bookings as needed and communicate with clients promptly
  • Coordinate pet pickup/drop-off logistics with clients and drivers (if offered)

Documentation & Records Management

  • Maintain accurate and up-to-date records of all pets under care (vaccination status, feeding instructions, medical notes, etc.)
  • Ensure client and pet files are well organized in both digital and physical formats
  • Manage consent forms, service agreements, incident reports, and other documents

Operational Support

  • Liaise with the Operations Manager and support team to ensure smooth daily operations
  • Communicate pet-specific instructions or client preferences to handlers and caregivers
  • Monitor pet stay durations and alert management of upcoming check-outs or overstays
  • Support in generating daily/weekly service reports and summaries

 Inventory & Supplies Management

  • Track usage of consumables and supplies (cleaning products, grooming materials, pet food, etc.)
  • Maintain supply inventory and alert management when restocking is needed
  • Coordinate purchases or supplier deliveries in collaboration with the Operations Manager

Staff & Facility Coordination

  • Assist in coordinating staff shift schedules and tracking attendance
  • Ensure cleanliness and orderliness of the front office and reception area
  • Maintain basic office supplies and equipment (printers, computers, stationery)

Customer Service & Issue Resolution

  • Handle client feedback, suggestions, and complaints professionally
  • Escalate complex issues to management while providing timely initial responses
  • Follow up with clients after service (e.g., pet boarding) to ensure satisfaction

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Diploma or Degree in Business Administration, Office Management, or any related field
  • Minimum of 2 years’ experience in a similar administrative role; experience in a school or child-care setup is highly preferred
  • Demonstrated ability to work with children in a friendly, responsible, and caring manner
  • Strong organizational and multitasking abilities
  • Excellent written and verbal communication skills
  • Good interpersonal skills and a warm, approachable personality
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • High level of integrity, discretion, and professionalism

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.