FIELD SALES REPRESENTATIVE/ORDER PICKERS

DUTIES AND RESPONSIBILITIES

Sales & Revenue Generation

• Actively promote and sell the company’s products to maximize revenue in the assigned territory.
• Achieve or exceed individual sales targets on a daily, weekly, and monthly basis.
• Upsell and cross-sell products to increase the average order value per customer.
• Identify and pursue new business opportunities within assigned outlets and surrounding areas.
• Develop and maintain strong relationships with key customers to encourage repeat purchases and brand loyalty.

Order Management & Fulfilment

• Pick, pack, and process customer orders accurately and efficiently according to company standards.
• Ensure timely delivery of products to customers in the assigned route or outlets.
• Monitor stock levels at customer outlets and coordinate replenishment orders proactively.
• Resolve discrepancies in orders or deliveries promptly, keeping the customer informed.

 Market Intelligence & Reporting

• Monitor competitor activity, pricing, promotions, and product availability in the assigned territory.
• Report insights to the sales manager to inform business strategy, promotions, and product development.
• Maintain accurate records of daily sales, outlet visits, and market intelligence reports.

Customer Service & Relationship Management

• Build and maintain long-term relationships with retailers, distributors, and other stakeholders.
• Address customer queries, complaints, and returns professionally and in a timely manner.
• Educate customers on new products, promotional campaigns, and product usage best practices.
• Ensure high levels of customer satisfaction and brand reputation in the market.

Territory Management

• Plan and execute daily routes to efficiently cover all assigned outlets.
• Monitor and report on territory performance, identifying areas for growth or improvement.
• Ensure that all key accounts are regularly visited and serviced according to company standards.
• Maintain a visible and consistent presence in the market to reinforce the brand’s presence.

 Compliance & Administration

• Adhere to company policies, procedures, and code of conduct at all times.
• Ensure all sales transactions, documentation, and cash handling are accurate and timely.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Sales, Marketing, Business Administration, or related field
• 2–3 years of experience in sales, preferably within the FMCG (Fast-Moving Consumer Goods) industry
• Proven track record in meeting or exceeding sales targets
• Strong interpersonal, negotiation, and communication skills
• Self-motivated, results-oriented, and able to work independently
• Familiarity with the Mt. Kenya region is an advantage

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.