HOTEL RECEPTIONIST

DUTIES AND RESPONSIBILITIES

Guest Reception and Assistance

• Welcome guests warmly upon arrival with a professional and friendly demeanor.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Offer assistance with luggage, transport arrangements, or directions when needed.
• Provide guests with information about hotel services, amenities, and local attractions.
• Ensure every guest feels valued and receives personalized attention.

Reservations and Booking Management

• Process room reservations through phone, email, or walk-ins.
• Verify guest details, special requests, and payment methods prior to arrival.
• Maintain an updated and organized reservation system to avoid booking conflicts.
• Coordinate with the housekeeping and maintenance departments to ensure rooms are ready for occupancy.
• Monitor room availability and communicate effectively with management regarding occupancy levels.

Communication and Coordination

• Answer telephone calls promptly, courteously, and professionally.
• Respond to guest inquiries and resolve complaints or issues efficiently.
• Forward calls, messages, and information accurately to relevant departments or personnel.
• Coordinate guest requests with housekeeping, food & beverage, and other departments to ensure timely service delivery.
• Maintain strong inter-departmental communication to support overall hotel operations.

Administrative and Record-Keeping Duties

• Maintain accurate guest registration records, billing information, and daily reports.
• Process payments, issue receipts, and manage cash or credit transactions securely.
• Compile and submit daily front office reports to management.
• Keep track of lost and found items and ensure proper documentation.
• Ensure compliance with hotel policies, procedures, and data protection standards.

Customer Service and Professionalism

• Handle guest concerns and complaints with empathy, professionalism, and discretion.
• Go the extra mile to enhance guest satisfaction and build lasting relationships.
• Maintain a calm, composed, and approachable attitude even in busy or challenging situations.
• Uphold a polished appearance in line with the hotel’s grooming and uniform standards.
• Represent the hotel brand positively at all times.

Workplace Organization and Standards

• Keep the front desk area neat, tidy, and presentable at all times.
• Monitor the lobby area to ensure it remains welcoming and well-maintained.
• Report any maintenance or safety issues promptly to the relevant department.
• Participate in team meetings, briefings, and training sessions as required.
• Contribute ideas for service improvement and operational efficiency.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field.
• Minimum 3 years of experience in a similar role within a reputable hotel or hospitality establishment.
• Proficiency in English and Swahili; knowledge of Arabic is a distinct advantage.
• Strong communication, interpersonal, and problem-solving
• Smart personal presentation, courteous demeanor, and a consistently positive, professional attitude.
• Ability to work under pressure while maintaining a high level of service quality.
• Proficiency in hotel management systems and MS Office applications is an added advantage.
• Work Permit, Visa, Ticket and accommodation all offered

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.