JOB TITLE

 

OPERATIONS MANAGER

NATURE OF JOB

FULL TIME

INDUSTRY

MANUFACTURING

SALARY

KSHS.200,000

JOB LOCATION

MLOLONGO

 

DUTIES AND RESPONSIBILITIES

Strategic Execution & Governance

  • Serve as a strategic advisor to the Managing Director, aligning operational plans with companywide transformation goals.
  • Lead implementation of cross-functional projects under the Strategic Execution &
  • Transformation SOP, ensuring milestones, timelines, and deliverables are tracked across all business units.
  • Establish formal escalation paths for stalled actions and unresolved cross-departmental issues.
  • Submit weekly and monthly operational summary reports to the MD and provide inputs into board-level strategic updates.

Execution & Accountability

  • Chair the Weekly Operations Review (WOR) meetings, ensuring 100% HOD participation and real-time tracker updates as per the Operations Review SOP.
  • Implement a matrix accountability framework across Factory, Depot, Transport, and
  • Commercial teams, with clear KPIs and escalation mechanisms.
  • Assign clear ownership of dashboard reports by department and ensure monthly sign-offs on operations metrics.

Production Oversight & Maintenance Coordination

  • Oversee daily and weekly production planning in line with the Production SOP, coordinating shift schedules, material readiness, and preventive maintenance.
  • Align production targets with delivery timelines and customer priorities.
  • Define a structured escalation protocol for urgent customer-priority orders and production line downtime decisions in collaboration with the Factory Manager.

Quality, Safety & Legal Compliance

  • Ensure 100% adherence to KEBS and ISO quality standards, executing quality protocols and non-conformance reporting as outlined in the Production SOP.
  • Enforce all health and safety protocols in accordance with the SHE SOP and the company’s Occupational Safety policy.
  • Oversee compliance with all statutory regulations (KEBS, OSHA, NEMA, KRA) and internal legal frameworks.
  • Coordinate quarterly SHE audits, maintain PPE compliance logs, and supervise biannual emergency drills.

Budgeting & Cost Control

  • Collaborate with Finance to develop and manage operational budgets, monitor variance within ±5%, and escalate deviations as per the Budgeting & Cost Control SOP.
  • Review monthly cost centre performance reports with Finance to guide corrective actions.
  • Approve expenditure within pre-defined thresholds, escalating capital or exceptional costs as per company policy.

Human Capital, Appraisals & Performance Management

  • Lead monthly performance check-ins and quarterly appraisals in line with the HR Manual and the Commission & KPI SOP.
  • Implement coaching, PIP, and reward/reprimand processes anchored to appraisal outcomes.
  • PIP cycles shall run for 30–60 days, with HR guidance and documentation per the Disciplinary SOP.
  • Collaborate with HR to develop a leadership pipeline, succession matrix, and cross-functional training plans.

ERP/CRM Systems Utilization & Reporting

  • Ensure full adoption and real-time data entry into ERP and CRM platforms, with automated dashboards for operations, dispatch, and production.
  • Drive reporting, fuel tracking, and customer delivery analytics as per the ERP/CRM Utilization SOP.
  • Coordinate with ICT for quarterly access review, audit trail monitoring, and system security compliance.
  1. Dispatch, Routing & Delivery Oversight
  • Oversee routing plans, fuel calculations, and delivery sequencing in line with the Routing SOP and Dispatch SOP.
  • Ensure 100% compliance with OTIF standards, load verification, and sealing protocols

monitored via Loss Control systems.

  • Escalate failed dispatches, delays, and rerouting issues through the proper chain of command.
  • Participate in weekly forecast reviews with Commercial and ensure no overdue orders exceed 7 working days.

Loss Control, Fraud Prevention & Risk Management

  • Monitor execution of Loss Control SOPs across fuel, tracking, dispatch, and stock movements.
  • Review CCTV, GPS, fuel sensor logs, and route adherence weekly with the Loss Control Unit.
  • Ensure all loss or fraud incidents are reported within 48 hours and investigations closed within 7 working days.

Environmental Compliance & Sustainability

  • Enforce environmental reporting and compliance with internal and NEMA standards as guided by the Environmental Compliance SOP.
  • Track power usage, machine emissions, and waste management KPIs in collaboration with the HSSE and Maintenance teams.
  • Support implementation of sustainable practices in production and logistics.

Crisis Management & Business Continuity

  • Lead operational response under the Crisis Management Policy, ensuring all incidents are assessed, escalated, and closed with documented resolutions.
  • Maintain up-to-date risk registers, SOP backups, and continuity plans across key operational areas.
  • Participate in quarterly simulations and staff briefings on crisis readiness.
  • Apply the ADR framework to manage formal disputes with closure targeted within 14 working days.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Master’s in Operations Management, Engineering, or Business Administration
  • Minimum 10 years’ experience in operations within manufacturing or logistics roles
  • Proven leadership in managing cross-functional teams
  • Proficiency in ERP/CRM systems, data analytics, and project management
  • Excellent leadership, strategic thinking, and compliance awareness
  • Six Sigma/Kaizen/DMAIC certified, Lean Management (added advantage)
  • Strong analytical, communication, and change management skills

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.