JOB TITLE

 

OPERATIONS MANAGER

NATURE OF JOB

FULL TIME

INDUSTRY

HOTEL

SALARY

80,000 (NEGOTIABLE)

JOB LOCATION

THIKA ROAD

 

DUTIES AND RESPONSIBILITIES

Operational Management

  • Oversee the day-to-day operations of the hotel, ensuring all departments function efficiently and in line with company standards.
  • Coordinate and monitor front office, housekeeping, maintenance, and food & beverage operations.
  • Ensure seamless guest experiences by maintaining high service delivery standards across all touchpoints.
  • Implement and maintain standard operating procedures (SOPs) for consistency and operational excellence.

Staff Leadership and Development

  • Supervise, train, and motivate department heads and staff to achieve operational and service goals.
  • Plan and manage staff schedules to ensure optimal coverage and productivity.
  • Conduct performance appraisals, provide constructive feedback, and identify training needs.
  • Foster a positive work environment that promotes teamwork, accountability, and employee satisfaction.

Financial and Administrative Management

  • Participate in the development of annual budgets, forecasts, and financial reports.
  • Monitor revenue performance, occupancy rates, average daily rates (ADR), and other key performance indicators (KPIs).
  • Implement cost-control measures to optimize profitability without compromising quality.
  • Oversee procurement, supplier relationships, and inventory management to ensure cost-effective and timely supply of goods and services.

Guest Experience and Quality Assurance

  • Ensure prompt and professional resolution of guest complaints and issues.
  • Regularly monitor guest feedback through reviews, surveys, and direct interactions, taking corrective actions where necessary.
  • Maintain hotel facilities, rooms, and public areas to the highest standards of cleanliness and functionality.
  • Drive initiatives that enhance guest satisfaction and brand reputation.

Compliance and Safety

  • Ensure all operations comply with health, safety, hygiene, and environmental regulations.
  • Work with relevant authorities to maintain licenses, certifications, and regulatory compliance.
  • Implement and monitor safety procedures for guests and staff, including emergency response protocols.

Reporting and Communication

  • Prepare and present regular operational reports to management, highlighting performance, challenges, and improvement strategies.
  • Facilitate effective communication between departments to ensure alignment and collaboration.
  • Support management in strategic decision-making and operational planning.

 

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Diploma or Degree in Hotel Management, Hospitality, or a related field.
  • Minimum 4 years of relevant experience in hotel operations or hospitality management.
  • Strong leadership, organizational, and communication skills.
  • Proficiency in hotel management systems and MS Office Suite.
  • Customer-focused with excellent problem-solving abilities.

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.