SALES & MARKETING COORDINATOR (HOTEL)

DUTIES AND RESPONSIBILITIES

• Booking Coordination: Manage the end-to-end booking process for meetings, events, and accommodations, working closely with clients, internal teams, and external vendors to ensure a seamless experience.
• Client Relationship Management: Foster strong client relationships by providing personalized service, addressing any concerns, and ensuring client satisfaction at every stage.
• Client Database Management: Maintain accurate records of client interactions, preferences, and bookings to enhance customer loyalty and track engagement.
• Event Logistics Coordination: Assist with coordinating event logistics, including setup, catering, audiovisual equipment, and other key arrangements to ensure the success of client events.
• Sales Performance Tracking: Prepare and maintain regular sales reports, monitoring KPIs such as revenue, bookings, and conversion rates to assess performance and identify opportunities for growth.
• Market Research & Strategy: Conduct research to identify new clients, analyze industry trends, and stay informed on competitive offerings to develop effective sales strategies.
• Administrative Support: Provide essential administrative support to the sales team, including managing calendars, scheduling appointments, and preparing sales documents and presentations.
• Cross-Department Collaboration: Work collaboratively with other hotel departments to optimize resources, coordinate sales efforts, and maximize revenue-generating opportunities.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree/Diploma in Business, Hospitality Management, Sales, Marketing, or a related field preferred
• Minimum of 2-3 years of experience in sales, event coordination, or hospitality, with a proven track record of managing client relationships and securing bookings
• Demonstrated ability to provide exceptional customer service, with a focus on understanding client needs and delivering personalized solutions.
• Knowledge of using sales and CRM software
• Proactive in addressing client concerns and troubleshooting issues to ensure smooth event execution and customer satisfaction.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

This email address is being protected from spambots. You need JavaScript enabled to view it.

• Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted