JOB TITLE

 

DEBT COLLECTION AGENTS

NATURE OF JOB

FULL TIME

INDUSTRY

 

SALARY

KSHS. 15,000 PLUS COMMISSIONS

JOB LOCATION

MOMBASA ROAD

 

DUTIES AND RESPONSIBILITIES

  • Initiate contact with debtors via calls to remind them of overdue payments.
  • Follow up consistently with delinquent accounts to encourage repayment.
  • Prioritize accounts based on aging debt (how long overdue the debt is).
  • Collaborate with the team to plan recovery approaches for high-risk debtors.
  • Use creative strategies, such as escalation calls or multiple touch points, to reach unresponsive customers.
  • Work with debtors to assess their financial situation and propose appropriate payment options.
  • Negotiate feasible payment plans (e.g., installments) to reduce delinquency.
  • Communicate clearly the consequences of non-payment
  • Maintain accurate debtor logs to provide detailed status updates to supervisors and management.
  • Prepare and submit daily, weekly, and monthly reports on collections performance and progress.
  • Work towards meeting individual and team collection goals set by the company.
  • Track personal performance metrics and adjust strategies as needed to meet targets.
  • Identify and report accounts that require further escalation or legal action.
  • Professionally handle debtor objections and resistance during recovery attempts.
  • Resolve conflicts by staying calm and composed under pressure and finding solutions agreeable to both parties.
  • Ensure adherence to regulatory requirements regarding debt collection and privacy laws.
  • Maintain professionalism and empathy throughout debtor interactions to preserve the company’s reputation.

 

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Minimum of Form 4 (KCSE certificate).
  • Recent experience working in a fintech mobile loan collection company
  • Must own a SMART phone
  • Ability to multitask and manage multiple debt accounts efficiently.
  • Hardworking and able to meet tight deadlines.
  • Resilient and persistent, with a strong work ethic.
  • Excellent negotiation skills and ability to handle objections.
  • Good communication skills and professionalism when engaging with debtors.

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience send CV to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted