DEBT COLLECTOR (10 POSITIONS)

DUTIES AND RESPONSIBILITIES

• Proactively contact customers with overdue accounts via phone calls, SMS, and field visits where necessary.
• Persuasively negotiate repayment terms and secure commitments from defaulters.
• Update and maintain accurate records of debtor information and recovery status in the system.
• Follow up on payment arrangements to ensure compliance and reduce delinquency.
• Advise customers on the terms of repayment and consequences of non-payment.
• Escalate complex or high-risk cases to the Collections Supervisor for further action.
• Achieve daily, weekly, and monthly recovery targets as set by management.
• Maintain professionalism, empathy, and courtesy during all interactions with clients.
• Adhere to ethical collection practices and ensure compliance with relevant debt recovery regulations and company policies.
• Provide feedback and reporting on collection trends, challenges, and potential improvements.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in any field
• Minimum 1 year experience in debt collection, preferably in mobile money or micro-lending sector
• Must own and be proficient in the use of a smartphone and basic mobile applications
• Persistent, patient, self-motivated, and able to work under pressure
• Strong persuasive and conflict resolution skills

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.