DEBT COLLECTOR

DUTIES AND RESPONSIBILITIES

• Contact customers with overdue accounts through calls, emails, and other communication methods to negotiate and secure payment of outstanding debts.
• Evaluate payment histories and negotiate repayment plans, ensuring debtors understand the terms and consequences of non-payment.
• Maintain accurate records of all communication with debtors and document collection efforts.
• Monitor and follow up on payment arrangements to ensure timely debt recovery.
• Resolve disputes or issues related to debt recovery through effective negotiation and problem-solving.
• Provide regular updates to the collections manager on the status of all accounts in collection.
• Ensure compliance with relevant debt collection regulations and legal requirements.
• Develop and maintain strong relationships with customers to encourage timely repayment and maintain a positive image of the company.
• Meet and exceed individual and team collection targets.
• Handle sensitive information and financial data with confidentiality and professionalism.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Must have experience as a debt collector in Fintech industry.
• Strong negotiation, communication, and interpersonal skills.
• Ability to handle challenging situations and manage conflict in a professional manner.
• Good understanding of debt collection processes and legal requirements.
• Proficient in using computer systems, spreadsheets, and relevant collection software.
• Strong attention to detail and ability to maintain accurate records

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

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• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.