FRONT OFFICE EXECUTIVES

DUTIES AND RESPONSIBILITIES

Guest Reception & Service

• Warmly welcome all guests upon arrival, offering a professional and friendly first impression.
• Assist with the check-in and check-out process, ensuring efficiency, accuracy, and guest satisfaction.
• Provide information about the property, amenities, local attractions, and activity options available.
• Handle special requests such as early check-ins, late checkouts, room changes, or dietary requirements with care and urgency.

Communication & Coordination

• Answer incoming calls, emails, and in-person queries in a courteous and helpful manner.
• Act as a communication hub between guests and other departments (housekeeping, kitchen, drivers, etc.).
• Promptly communicate any guest complaints, issues, or unusual requests to the appropriate team or manager.

Reservations & Record Management

• Manage booking systems (manual or digital), update guest records, and maintain accurate reservation logs.
• Confirm bookings, handle walk-ins, and maintain an organized front desk calendar.
• Ensure all documentation, including guest registration, ID checks, and payments, is properly completed.

Administrative Support

• Maintain front office supplies, ensure cleanliness and order of the reception area.
• Keep track of daily guest arrivals/departures and update guest logs or reports as needed.
• Prepare shift handover notes to ensure smooth transitions between staff.

Crisis Management & Safety

• Follow emergency procedures in case of fire, medical incidents, or guest-related concerns.
• Ensure guests feel safe and supported during their stay.

Team Support

• Collaborate with kitchen, housekeeping, safari guides, and transport teams to ensure a seamless guest experience.
• Step in to support other departments when necessary during busy periods.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Proven experience in front office, reception, or customer service roles (hospitality experience preferred)
• Strong interpersonal and communication skills
• Ability to remain calm and professional in high-pressure situations
• Attention to detail and a proactive attitude
• Basic computer skills (knowledge of booking systems is an added advantage)
• Must be flexible and willing to work varied shifts, including weekends and holidays
• Must be able to start immediately

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.