FRONT OFFICE/RECEPTIONIST

DUTIES AND RESPONSIBILITIES

• Greet visitors and direct them to the appropriate departments or individuals, ensuring a friendly and professional reception at all times.
• Answer incoming calls, provide general information, and route calls to the appropriate person or department.
• Maintain the reception area, ensuring it is always tidy, organized, and welcoming.
• Receive and distribute incoming mail and packages.
• Maintain an up-to-date visitor log and assist with visitor registration as needed.
• Provide exceptional customer service to visitors, clients, and employees, ensuring a positive experience from first contact.
• Handle inquiries via phone, email, and in-person with professionalism and courtesy.
• Schedule and coordinate appointments, meetings, and conference room bookings as required.
• Maintain a friendly and professional demeanor, offering assistance where necessary.
• Assist with administrative tasks such as filing, scanning, data entry, and managing office supplies.
• Handle office correspondence, ensuring timely responses to emails and other communications.
• Support office staff with various tasks as needed, including arranging meetings and preparing meeting materials.
• Assist in managing the company’s social media accounts by posting updates, engaging with followers, and tracking social media interactions.
• Help promote office events or company announcements via social media channels.
• Support the marketing team in distributing promotional materials and assisting with basic marketing tasks.
• Assist the sales team by handling customer inquiries and helping to schedule meetings with potential clients.
• Provide basic support for marketing campaigns, including distributing marketing materials and assisting in event coordination.
• Keep track of client interactions and support sales team efforts to increase customer engagement.

• Answer and manage all incoming telephone calls, ensuring they are directed to the appropriate department or individual.
• Maintain proper telephone etiquette, handling calls in a clear, polite, and professional manner.
• Take and deliver accurate messages when necessary, ensuring follow-up on important matters.
• Ensure the front office is fully stocked with necessary supplies, including stationery and brochures.
• Assist with the coordination of office events, meetings, or company functions as required.
• Manage visitor access and ensure safety protocols are followed.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in any field.
• Minimum of 2 years of experience as a receptionist or in a front office role.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients, staff, and visitors.
• Strong customer service orientation, with the ability to remain calm and professional in all situations.
• Basic understanding of social media platforms (Facebook, Instagram, LinkedIn, etc.) and how they can be used for business purposes.
• Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.

HOW TO APPLY

• If you meet the above qualifications, skills and experience press the Apply button.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.

APPLY