MARKETING & CUSTOMER RELATIONS OFFICER

DUTIES AND RESPONSIBILITIES

• Lead the marketing function and identify, analyze and implement new business growth opportunities.
• Develop and execute an annual strategic marketing plan that will expand the Sacco’s brand awareness, growth and service.
• Carry out market intelligence and customer surveys; accelerate growth in membership and product uptake.
• Prepare and coordinate dissemination of communications to members on time using circulars, work place visits, the updated website, member’s portal and other online and mobile phone applications.
• Educate the members on all SACCO’s applicable policies, new products and services.
• Ensure membership recruitment documentation is 100% compliant to the SACCO requirements.
• Participate in marketing promotions, work stations visits and any campaigns as may be assigned and providing reports on the same.
• Preparation and presentation of monthly business report on achievement gained to the Chief Executive Officer and Board.
• Carry out member satisfaction survey, on the SACCO services and products and provide analyzed data to the Board.
• Ensure proactive and regular contact with members/customers and resolve members’ issues amicably.
• Produce valuable and engaging content for SACCO website and the Newsletter.
• Develop and keep in safe custody all marketing and promotional materials i.e. brochures, banners, etc.
• Reach out to past members to rejoin or active their accounts
• Ensure members are served as per the customer service policy, service charter, SACCO policies and By-laws.
• Advice the Board on prospects for new business

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Co-operative Management
• Certificate in Marketing or Public relations and CPA Part 1 is an added advantage
• Minimum of 2 years relevant experience
• Proven track record in implementing marketing successful programs
• Excellent communication, influencing and presentation skills
• Good interpersonal and networking skills
• Excellent Planning and Organizing/ Work Management Skills
• Ability to work under minimal supervision and effectively under pressure to meet strict deadlines

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.