OPERATIONS OFFICER

DUTIES AND RESPONSIBILITIES

Export and Import Documentation Management

• Prepare and verify all shipping and customs documentation (commercial invoices, packing lists, certificates of origin, etc.) for grooming products, pet accessories, and consumables.
• Ensure documentation complies with Kenya Revenue Authority (KRA), KEBS, and international trade regulations.
• Liaise with freight forwarders, shipping lines, and customs brokers to facilitate seamless product importation and exportation.
• Track shipments and resolve any customs delays or clearance issues efficiently.

Operational Support & Logistics Coordination

• Oversee the day-to-day logistical operations of the grooming center, ensuring timely availability of tools, consumables, and grooming products.
• Monitor stock levels, raise procurement requests, and ensure restocking without interrupting service delivery.
• Coordinate with suppliers and vendors for timely delivery of goods and services.
• Support the grooming team by maintaining a clean, organized, and well-equipped workspace.

Training Coordination and Facilitation

• Organize and schedule staff training programs for grooming, customer service, safety protocols, and product knowledge.
• Coordinate with external trainers, vets, or grooming experts for workshops and certifications.
• Track training attendance, gather feedback, and ensure compliance with internal grooming standards.
• Maintain training records and help new hires integrate into the operations smoothly.

Process Improvement & Compliance

• Identify areas of operational inefficiency and suggest improvements to streamline workflows and reduce costs.
• Ensure compliance with occupational safety standards, especially in handling grooming chemicals, animal hygiene, and waste disposal.
• Regularly audit operations for adherence to standard operating procedures (SOPs).

Internal & External Communication

• Act as a central liaison between grooming staff, management, suppliers, logistics partners, and government agencies.
• Handle escalations related to supply chain issues or product/service disruptions.
• Provide timely updates on operational activities, inventory status, and shipment tracking.
• Prepare weekly and monthly operations reports for management review.

Customer & Service Support (as needed)

• Occasionally assist in front-office coordination or client queries during peak periods or staff shortages.
• Ensure that customer feedback related to products, delays, or service standards is communicated and resolved promptly.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum 3 years of experience in export/import documentation and operational support
• Strong understanding of logistics and supply chain procedures
• Experience in coordinating or facilitating training programs is a plus
• Excellent communication and interpersonal skills
• Highly organized, detail-oriented, and proactive

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.