ORDER TAKER (FMCG)

DUTIES AND RESPONSIBILITIES

• Receive customer orders through various channels (walk-in, phone, POS systems, and sales representatives).
• Accurately capture and process orders using POS and internal order management systems.
• Coordinate with the sales team to ensure orders are fulfilled on time and in full.
• Liaise with the warehouse and logistics teams to confirm product availability and delivery schedules.
• Follow up on pending orders and communicate order status updates to customers and sales representatives.
• Maintain accurate and up-to-date records of customer orders, invoices, and deliveries.
• Handle customer inquiries, complaints, and order-related issues professionally and promptly.
• Support sales activities by providing order reports, sales data, and customer feedback.
• Ensure compliance with company policies, pricing structures, and FMCG regulatory requirements.
• Assist in stock monitoring and flag low stock or fast-moving items to the sales team.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Sales and Marketing or a related field
• 1–2 years’ experience in order processing, sales support, or customer service within the FMCG sector
• Proven experience using POS systems and basic order management tools
• Strong understanding of FMCG products, distribution, and sales cycles

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted