RETAIL STORE MANAGER

DUTIES AND RESPONSIBILITIES

Store Operations Management

• Oversee all aspects of daily supermarket operations, including opening and closing procedures.
• Ensure the store is clean, well-organized, and fully functional at all times.
• Monitor equipment, lighting, and overall store condition and coordinate any necessary repairs.

Staff Supervision and Team Leadership

• Recruit, train, schedule, and supervise staff members including cashiers, stockists, and cleaners.
• Conduct regular staff briefings and performance evaluations to ensure productivity and adherence to standards.
• Promote a positive team culture by motivating and mentoring employees.

Customer Service Excellence

• Ensure customers receive high-quality service by training staff in customer care.
• Address and resolve customer complaints, concerns, or feedback in a professional and timely manner.
• Implement strategies to improve the overall customer shopping experience.

Sales and Target Achievement

• Monitor daily, weekly, and monthly sales performance against set targets.
• Develop and implement sales strategies to increase revenue and improve margins.
• Promote upselling and cross-selling techniques among the staff.

Inventory and Stock Management

• Oversee inventory levels to ensure sufficient stock is available and avoid overstocking or shortages.
• Coordinate timely ordering and receiving of goods from suppliers.
• Supervise accurate stock-taking and reconciliation processes.

Merchandising and Store Presentation

• Ensure products are properly labeled, priced, and displayed attractively in line with brand standards.
• Implement and monitor promotional displays and in-store campaigns.
• Ensure FIFO (First-In-First-Out) method is followed to minimize expiry losses.

Cash and Financial Management

• Supervise cashier operations, ensuring accurate cash handling and reconciliation at end of day.
• Prepare and submit daily financial and sales reports to management.
• Monitor and reduce instances of theft, fraud, or cash shortages.

Compliance and Safety

• Ensure compliance with health, safety, and sanitation regulations.
• Enforce adherence to company policies, procedures, and code of conduct.
• Conduct regular safety checks and liaise with security personnel.

Reporting and Communication

• Maintain open and effective communication with upper management and other departments.
• Compile detailed operational reports and recommend improvements where necessary.
• Stay updated on market trends and competitor activity to keep the store competitive.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Administration or a related field
• 2–3 years of experience in a similar supervisory or management role
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Good understanding of retail and customer service principles
• Proficiency in basic computer applications and POS systems

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.