CUSTOMER SERVICE REPRESENTATIVE

DUTIES AND RESPONSIBILITIES

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Provide accurate, timely, and comprehensive information about the company’s products and services.
• Handle and resolve customer complaints or concerns efficiently and professionally.
• Update and maintain accurate customer records in the database.
• Build and maintain positive relationships with customers to ensure customer satisfaction and loyalty.
• Work closely with internal departments to ensure customer needs are met.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Maintain a high level of professionalism and adhere to company standards in every customer interaction.
• Prepare and submit regular reports on customer interactions, feedback, and recurring issues.
• Stay up to date with product knowledge, policies, and procedures.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business, Communication, Customer Service, or a related field
• Minimum of 2 years’ experience in a customer service or related role
• Strong interpersonal and communication skills, both verbal and written
• Excellent problem-solving and conflict-resolution abilities
• Proficient in Microsoft Office Suite and CRM systems
• Ability to work independently as well as part of a team
• Professional, courteous, and customer-focused demeanor

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.