GENERAL MANAGER (AIRBNB OPERATIONS)

DUTIES AND RESPONSIBILITIES

Strategic Planning & Execution:

• Develop and implement comprehensive business plans to achieve occupancy, revenue, and profitability targets.
• Analyze market trends and competitor activity to identify opportunities and mitigate risks.
• Continuously optimize pricing strategies based on demand, seasonality, and market conditions.

Operational Excellence:

• Oversee all aspects of property management, including guest communication, cleaning, maintenance, and check-in/check-out procedures.
• Establish and maintain high standards of cleanliness, maintenance, and guest service.
• Implement and refine operational procedures to ensure efficiency and consistency.
• Revenue Management & Reservations:
• Utilize prior experience in reservations management to optimize booking processes and maximize revenue.
• Implement dynamic pricing strategies and manage online booking platforms.
• Analyze booking data to forecast demand and adjust strategies accordingly.
• Lead generation through various online and offline methods.

Property Owner Relations:

• Build and maintain strong relationships with property owners, providing regular updates and performance reports.
• Identify and onboard new properties, expanding the portfolio and increasing revenue.
• Negotiate contracts and ensure owner satisfaction.

Team Leadership & Development:

• Recruit, train, and manage a high-performing team, fostering a culture of excellence and accountability.
• Provide ongoing coaching and development to team members, ensuring they have the skills and knowledge to succeed.
• Delegate tasks effectively and ensure team cohesion.

Guest Experience & Satisfaction:

• Ensure exceptional guest experiences by maintaining high standards of service and responsiveness.
• Proactively address guest feedback and resolve issues promptly and effectively.
• Implement initiatives to enhance guest satisfaction and loyalty.

Compliance & Risk Management:

• Ensure compliance with all local regulations and safety standards.
• Implement risk management strategies to protect the company and its assets.
• Financial reporting and budget management.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Hospitality Management, Business Administration, or a related field
• Proven experience in managing vacation rentals, short-term rentals, or similar hospitality operations
• Significant experience in reservations management, preferably at a supervisory or managerial level
• Strong leadership, communication, and interpersonal skills
• Excellent analytical and problem-solving abilities
• Proficiency in property management software, online booking platforms, and revenue management tools

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

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• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.