TOUR CONSULTANT

DUTIES AND RESPONSIBILITIES

Client Engagement & Consultation:

• Assist clients with travel arrangements including flight bookings, accommodation, transfers, tours, and travel insurance.
• Customize travel itineraries based on client preferences, budgets, and special requests.
• Provide accurate and up-to-date travel information, including visa requirements, local laws, weather conditions, and travel advisories.

Customer Service:

• Offer professional and friendly support to clients before, during, and after their trips.
• Handle inquiries, complaints, and emergencies promptly and efficiently to ensure client satisfaction.
• Follow up with clients post-travel to gather feedback and maintain relationships for repeat business.

Booking & Documentation:

• Coordinate and manage travel bookings using internal systems and third-party platforms.
• Ensure all travel documents, including tickets, vouchers, and itineraries, are prepared and delivered accurately and on time.
• Maintain organized client records and update booking details in real-time.

Product Knowledge & Promotion:

• Stay informed on current tourism trends, new destinations, and travel regulations.
• Liaise with travel partners such as airlines, hotels, and tour operators to secure the best deals.
• Recommend promotional packages and upsell additional services (e.g. tours, excursions, insurance).

Administrative Duties:

• Prepare reports, handle invoicing, and ensure compliance with company policies and procedures.
• Support the team with general administrative tasks as required.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Travel, Tourism, Hospitality, or a related field
• 2–3 years of hands-on experience in the tour and travel industry
• Proficient in travel booking systems and software (e.g., Amadeus, Galileo, or similar)
• Strong knowledge of global and regional travel destinations
• Excellent communication and interpersonal skills
• High level of customer service orientation and a proactive problem-solver

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.